Welfare support is available to you and your family through the Joint Service Admin Unit (London) (JSAU(L)) and the Global Support Organisation (GSO).
How to access welfare support
Email the welfare group mailbox:
JSAUL‑Welfare‑Group‑Mailbox@mod.gov.uk
Welfare matters should normally be raised through your Chain of Command. If required, the CO JSAU(L) remains the senior point of contact.
Armed Forces Support Agencies
Confidential advice and support are available via:
- SSAFA: 0800 260 6767
- Army Welfare Service (AWS): 01904 882053
- Royal Navy & Royal Marines Families and People Support (RNFPS): 023 9272 8777
- Armed Forces Support Line (24/7): 0800 138 1619
Joint Casualty and Compassionate Centre (JCCC)
For Serving Personnel and entitled MOD Civil Servants abroad on operations or exercise:
- UK: 01452 51 99 51
- Overseas: +44 (0)1452 51 99 51
Please be prepared to provide:
- Rank, name, service and unit
- Service number
- Date of birth
- Details of the emergency
Single Service Family and Welfare Support
Families Federations
- Royal Navy – Naval Families Federation: 02392 654374 | contactus@nff.org.uk | www.nff.org.uk
- Army – Army Families Federation: 01264 554004 | contact@aff.org.uk | www.aff.org.uk
- RAF – RAF Families Federation: 01780 781650 | enquiries@raf‑ff.org.uk | www.raf‑ff.org.uk
Benevolent and Welfare Charities
- Royal Navy & Royal Marines Charity: 02393 871520 | theteam@rnrmc.org.uk | www.rnrmc.org.uk
- ABF – The Soldiers’ Charity: 0207 901 8900 | info@armybenevolentfund.org | www.armybenevolentfund.org
- RAF Benevolent Fund: 0300 222 5703 | support@rafbf.org.uk | www.rafbf.org
Service Welfare Support
- Royal Navy Families & People Support (RN FPS): 0800 145 6088 | navypeople‑psrnfpsportal@mod.gov.uk
www.forum.royalnavy.mod.uk/contact - SSAFA Personal Support and Social Work Service (RAF):
UK – 0800 058 4690 | Overseas – +44 20 4570 3939
Email: psswsraf@ssafa‑fhs.org.uk | www.ssafa.org.uk/raf
